It is easy to clean! Just use hot water and a gentle non-abrasive cleaning pad. Do not use metallic scouring pads. Do not clean earthenware with a soap or detergent. Never soak earthenware in detergent, as it may absorb detergent and this may lead to this soaked detergent mixing with your food while cooking.
To remove any food smell from earthen cookware or to clean the clogged pores, add salt / baking soda in the hot water and clean the cookware.
In the event you receive a damaged (cracked) product, you don't have to ship the damaged product back to us. You only need to click on the "Returns" in the Order History of your account and e-mail us the pictures of the damaged product highlighting the issue. Out team will do the validation of your grievance /concern. And if the concern is found to be valid, we will immediately ship the replacement. It is important that we receive the pictures of the affected part of the product within 24 hours of receiving the delivery by you. Our e-mail id is email@example.com.